The Data Protection Act
The General Data Protection Regulation 2016 (GDPR) requires us to manage personal information in accordance with Data Protection Principles. In particular the Law requires us to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require. All our employees are personally responsible for maintaining customer confidentiality and will do their utmost to keep all data accurate, timely and secure. We provide training and education to all employees to remind them of their legal obligations.
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys and provide feedback to enhance our services. If you are asked to give personal information on our pages, such as for example your name, address, phone number or email address, you will be given an opportunity to consent to how your data is used.
How will we use the information about you?
We will use your data to provide you with the product or service you have requested. We may use your data for marketing purposes, conducting surveys and providing you with information on our products or services, but only following your conscious consent.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org or click the ‘unsubscribe’ link contained within our client emails.
Do we share your information?
Any personal information we obtain will not be shared with anyone outside of our company or other companies that provide us with services. Where you supply us your personal information, we will tell you what we plan to do with your information. If we need to share your information with a 3rd Party/other Supplier to be able to complete the service that you require then we will inform you and ask for your Consent to do so.
How long will the information be stored for?
We will store the information in a secure and protected environment for 2 years as we believe it will help us to understand how we can serve you and respect your wishes. However, this is a reasonable period and in addition, other legislation might oblige us to store information for a longer period of time, for example if you have made a payment then we will need to keep details for a 7 year period.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address noted below. We will not make a charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
What about Internet & Site Security?
The Internet is not a secure system and you should always be cautious about the information you disclose whilst online as there is a risk that it could be intercepted.
How do I contact you?
If you have any queries, requests or complaints on the subject of “Data Protection” or would like to “Opt Out” of any contact or communications, please do not hesitate to contact:
The Data Protection Officer
1B Yorick Road, West Mersea, Essex, CO5 8HT
Telephone: 01206 382655